How to win in a dispute with the SRT

Very high cost of spare parts, billing for failure to provide services, installation of spare parts - the most frequent problems in the workshop. Motorists say they do not need to choose a hundred, but the master. However, to find "his" master very difficult. And only if in this case? For example, new cars must pass one or diagnosis only at official stations, otherwise the car will be removed from the guarantee. But even if the official service has proved a master, it is unknown whether it was he looking car. "I'll go with the warranty. Not service, but some permanent pumping money", - complains Timur Antipenko, owner of Chevrolet. According to him, there was not one of procedural THEN, after which he would not recommend to change anything. It happened the last time. According to Mr. Antipenko, guarantees for the undercarriage was gone and the service have to replace the steering rack and other details of running, which fell under the warranty. "One can not understand: after the final diagnosis, which I passed before the end of warranty, I was knocked down only 3 thousand km, which is quite a bit. I do not think they were at that time at all watching my car" - questions the quality of service Mr. Antipenko. Not quite adequate employee behavior SRT forced to change the service station and Yuri Petrenko (rides on Nissan Qashkai). Car owner is facing a "pumping money" for the diagnosis, he had not ordered and that clearly no one did. "I drove to the SRT, as it was necessary to diagnose the engine. And since the time to wait until the look of my car, I was not, then I went to work and the evening came in cars. And then it began ..." - Said Mr. Petrenko. According to him, the manager of SRT reported that the engine is not viewed as the master had gone off somewhere. But instead, allegedly made diagnosis running. "And they put me through a diagnostic way. When I asked why they did what they did not ask, I was told - that nothing in the car service was not" - outraged Mr. Petrenko. Quarreling with the head of service, an angry car owner left without paying the bill. But in the end succeeded service station. What is deceiving Alas, to determine exactly "throw money" at the stations or not, it is very difficult. Nevertheless, according to a former employee of an official service center Nikolai Ivanovich (name changed), "heat" of the client is easy - or not replacing the item altogether, or putting poor-quality or beushnye. For example, the owner of the Hyundai Tucson Vladimir Fillipenko after run of 45 thousand kilometers changed the brake pads. And after 10 thousand miles when replacing tires, Mr. Fillipenko discovered that the pads have worn out. "In response to my outrage at the official service I was told - and maybe it's riding style has changed!" - Resents Mr. Fillipenko. Of course, brake pads - not so expensive part. But what about motorists who allegedly changed timing belt (RM), and in 3 - 5 thousand kilometers that simply breaks? As told Nikolai Ivanovich, to find the truth is very difficult. Firstly, not every detail that needs replacing, you can see and compare written on it with the specified in the documents. Secondly, even assuming the availability of receipts and conclusion of service is difficult to prove that it delivered defective part. "There were cases where the client said it was because he operates a vehicle, and the details, they say, put a new and quality", - said Nikolai Ivanovich. Wine provable Yet to prove the guilt of SRT and demand compensation possible. Many car owners from those that were interviewed before the court case did not announce - or limited to trials with the head of service or written complaints to the central office (Ukrainian), or simply changed the service station, waving his hand in the warranty. "To establish and prove the damage cars due to defective parts, it is necessary to keep receipts, costing, acts of reception-transmission car in the workshop. It does not matter, it's official or independent stations. You should also make an examination, which will show the damage, and also call the cause of failure "- told a partner law firm Starchuk, Plachinda and partners Eugene Starchuk. Examination can be performed on the other hand - a sort of re-diagnosis of a car with a conclusion that needs to be changed and why. The cost of the procedure - from 300 UAH. Also, to help car owner can come independent expert company, but it will cost roughly twice as expensive. Well, the most "cool" option - custom checks at the Research Institute of judicial examination. The cost depends on the magnitude and time of examination the expert's work. Prices for the work of research institutes are state-controlled and reviewed every year. For example, in 2010, officially an hour of expert work was worth from 30 to 50 UAH. As a general rule, if the test becomes less a company and individual persons, the rates are "treaty" - usually two times higher than official. After receiving expert advice, checks and instruments necessary to apply to a written complaint to the director of the service, requiring troubleshooting. The complaint should indicate when and why to repair a car, what exactly is repaired defects which arose after the repair. It is advisable to send a claim or registered mail or deliver a receipt. That the treatment was effective, a copy of the letter to send more and territorial management Goskompotrebzaschity, that they carried out an inspection station. According to Mr. Starchuka, in the case of a negative response or a deathly silence of SRT, it is safe to go to court. "The main evidence in court will be the examination of failures and the fact that the transfer of the machine for repair," - said the lawyer. Certainly, the court delayed for six months, or even a year or more. But winning it is quite real. Lawyers point out that such examples in the Ukraine is. How to avoid fraud - to attend the SRT who recommend friends or acquaintances of their good reviews on Autoforum - before visiting stations to collect as much information about possible causes and ways to remedy the malfunctions in the forums, as well as learn the opinion of those who have already communicated with the SRT (also through the forums) - to require service stations and artists prior approval of a list of all planned activities - to be present during the repair of the car - to require documentation supporting the work performed, as well as a list of installed labeling and spare parts, pick up a receipt for payment of services (it is important to them, it was stated that it was paid for) - go and see at service stations, where the car repairs, without warning, to see what actions are performed and whether at all - do not flaunt their incompetence; - after troubleshooting a demonstration to demand a repair. Summary: to prove the guilt of SRT possible. You must keep all receipts and instruments to monitor the progress of work, as well as claims against the quality of service at the slightest suspicion. e