Wednesday, July 27, 2011

Tour operators were obliged to be better informed consumer

The Verkhovna Rada of Ukraine adopted the Bill on Amendments to the Law "On tourism" with respect to informing the consumer of tourist services. Reported by the Information Department at ASU. For a decision 266 deputies voted. Bill number 7097 expects to be fully informed consumers about the conditions of the tour operator providing travel services to their conscious choice; binding terms of the agreement on tourist services, the abolition of the voucher as a form of written agreement, establishing liability for tour operators and consumers of tourism services. In particular, the existing law proposed to supplement Article 191. "Any information provided by tour operators (travel agent) should contain reliable information about conditions of the contract for travel services. The information on tourist services, which tour operators (travel agent) distributes in the form of an invitation to the offer prior to the conclusion of the contract for travel services, should be reported in accessible and understandable form, be legible, understandable and contain information about: 1) place the provision of travel services, travel services program, 2) characteristics of the vehicles for the carriage, in particular, their type and category, and 3) characterization of hotels and other facilities designed for the provision of services in temporary accommodation, including their location, category or degree of comfort, which are supported by providers of hospitality services of the country (place) of the host with reference to the case of the document, confirms this category and the degree of comfort, and 4) the types and methods provide power during a tourist trip, and 5) the general requirements for health safety of tourists during the trip and stay, and 6) the rules of entry into the country (place) and the temporary stay and stay in it, and 7) a minimum number of tourists in the group, the three-day deadline inform tourists that the guided tour will not take place due to shortage of people in group, 8) the price of tourist services and the exercise of the payment, the amount of the deposit, if any, time of final settlement of travel services.

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